Contact Us

Telephone (8.30am-6pm): 01623 648880

• If your appointment or query is NOT Urgent, please try after 9.30 am to avoid our busy period on the telephones.
  You may experience a “Engaged Tone” if our call system is at capacity. This capacity is set by our line providers, Concept, so is beyond our control.
• Prescriptions – We Do Not Accept telephone requests for prescriptions.  However you can order a prescription via your pharmacy, via your NHS App, via SystmOne Online or by bringing you repeat prescription slip into the surgery.
• Results can be access via your NHS App. 

Contact Us

Please only use this form for comments about the WEBSITE and suggestions as to how we can improve our service to you.

We CANNOT AND WILL NOT deal with the following matters via this form:

– Medical matters
– Prescriptions
– Official complaints
– Online password resets

– If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

– Please visit this page for complaints procedure: Click Here
– To reset your password for online access, you need to come to reception during opening hours with Photo ID so we can reset this for you. We cannot do this over the phone due to confidentiality.
Your Privacy
a) By contacting Roundwood Surgery you are agreeing to us storing your contact information on our secure servers.
b) We will only use your data to deal with your reason for contacting us.
c) Your data is stored on our secure NHS servers and information regarding data that is processed through our website servers can be found on the SurgeryWeb website
d) You can withdraw this consent at any time. Please contact the practice to do so.

This form collects only the information you input into it, plus the time, date and IP address you are connected to.