Roundwood Surgery

Roundwood Surgery

Wood Street, Mansfield, Nottinghamshire, NG18 1QQ | Tel: 01623 648880 | Fax: 01623 631761 | Sorry, we're closed

Forest Town Surgery, 47 Ellesmere Road, Forest Town, Mansfield, Nottinghamshire, NG19 0EG | Tel: 01623 648880 | Sorry, we're closed

NHS

Patient Charter

The patients charter has now been extended to Primary Care and we aim to provide all our patients with a high quality service to meet your health care needs.

Aims
We will try to answer the telephone promptly (within 6 rings) and say who is answering your call…

Appointments:-
Improved access-
Same day appointments are available daily.
Please ring after 8.30am.
Pre-bookable appointments are for those who need to arrange appointments around otherwise busy working lives.

  • If you wish to speak to Primary Health Team Members, we will try to arrange a convenient time for you to do so, or have your call returned. We will try to start surgeries on time…….emergencies permitting.
  • We will try to see 80% of you within 30 minutes of your appointment time assuming:
  • You have let us know if you cannot keep your appointment
  • There is only one patient per appointment
  • There are not too many patients wanting acute (same day) emergency appointments
  • The Doctor is not called out on an emergency house call
  • We will keep you informed of reasons for delays.
  • We will try and keep the premises in reasonable condition.
  • We will try to do house calls within three hours of the end of morning surgery.
  • Demand does vary, and at times there may be competing priorities for the on-call doctor. Only information you give can help this doctor to decide medical priority…so please give generously!

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Wood Street

  • Monday
    08:30am - 18:30pm
  • Tuesday
    08:30am - 20:00pm
  • Wednesday
    08:30am - 18:30pm
  • Thursday
    08:30am - 18:30pm
  • Friday
    08:30am - 18:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Forest Town

  • Monday
    09:00am - 17:30pm
  • Tuesday
    09:00am - 16:00pm
  • Wednesday
    09:00am - 15:30pm
  • Thursday
    09:00am - 16:30pm
  • Friday
    09:00am - 14:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED