Patient Charter

Appointments:-
Improved access-
Same day appointments are available daily.
Please ring after 8.30am.
Pre-bookable appointments are for those who need to arrange appointments around otherwise busy working lives.

• If you wish to speak to Primary Health Team Members, we will try to arrange a convenient time for you to do so, or have your call returned. We will try to start surgeries on time…….emergencies permitting.
• We will try to see 80% of you within 30 minutes of your appointment time assuming:

• You have let us know if you cannot keep your appointment
• There is only one patient per appointment
• There are not too many patients wanting acute (same day) emergency appointments
• The Doctor is not called out on an emergency house call

• We will keep you informed of reasons for delays.
• We will try and keep the premises in reasonable condition.
• We will try to do house calls within three hours of the end of morning surgery.
• Demand does vary, and at times there may be competing priorities for the on-call doctor. Only information you give can help this doctor to decide medical priority…so please give generously!