Our Thank You’s
I just wanted to say a massive thank you to Lola Jones – Receptionist because the service she has given me this week has been exceptional. I am a support worker from Rise Houses (Dan) and she has been brilliant so I just wanted to let you know.
ANON (support worker for patient)
Just thought I’d drop you a message, we just booked in one of your patients and she was extremely complimentary about your Practice, she said she’s just moved to your practice and it’s by far in a way the best surgery she’s been with and is very grateful for how much you’ve done for her in a short time.
We tend to get people grumbling about GPs all the time on calls so I thought I’d just pass this along.
Mediscan
Dear Dr Dickson
I am writing to thank you for referring me to breastcare services at Kings Mill Hospital.
I came to see you on Monday 19th August 2024 for an issue with my breast, after examination you issued me a prescription for Fucidin H cream. I attended an appointment at Breastcare on Friday 23rd August 2024 with Dr Jahan, I was given a mammogram, ultrasound scan and thankfully both of them were clear. I was advised to keep using the cream for a further 2 weeks.
I attended breastcare clinic again on Friday 6th September 2024 where I was discharged.
SG (Patient)
To The Receptionists at Roundwood Surgery
With thanks for help on the telephone call.
JB (Patient)
To The Roundwood Team
Thank You doesn’t seem enough but thank you all for your help and support through our difficult times.
AS & AM (patients)
I spoke to a lovely lady this morning who wanted me to let you know she said it’s a ‘breath of fresh air’ having Lola and Chloe on the front desk, she said she has been into the surgery to the front desk a few times and they are both very welcoming, pleasant, smiley and always so helpful. She wanted to let us know that first impressions do count and it is noticed.
Secretary (Roundwood Surgery)
Can I start by commending the reception team for such a seamless registration process. I submitted online forms on 22.08.24 in the evening and I received notifications this morning (23.08.24) stating we were successfully registered with the practice. This is the quickest most efficient service I have received to date when registering with a GP so please kindly extend my gratitude to the team.
Anon (patient)
it’s my first appointment and Dr Glover is amazing. He’s so funny and he’s put me at ease. Thank you
Anon – Patient
Dr Cappin has been excellent in managing my medical investigations. He has advocated for me in multiple situations, made me feel like nothing is too much trouble and genuinely made me feel listened to regarding my health concerns. When other health practitioners have not taken my health seriously before, it is so reassuring knowing I have got a GP who will advocate for me. Thank you very much for your service!
I am also very happy with the appointment availability for this GP surgery, unlike others in the local area.
Anon – Patient
Dear Dr Cappin
I am writing to advise you that I have been admitted to Queens Medical Centre following my consultation with you. Myself and my partner would like to take this opportunity to say a great big ‘Thank You’ to you and all the staff at Roundwood Surgery for everything you are doing for me, you have been amazing.
AS – Patient
I am not sure who to contact. I’ve been meaning to say this for a while but with all the focus on getting better it has skipped my mind.
I phoned up for an appointment in April, I saw Kylie (ANP) at Forest Town Surgery.
I just want to say a massive thank you to her and let you know, what a credit she is to the surgery.
I was blown away with the care I have received from Kylie, she was thorough, attentive, listened to me and understood. Kylie came up with solutions for me to help me over this blip. She also arranged for several referrals for me.
I left the appointment feeling relieved and confident that she had my back. I can’t thank her enough. I just want you to recognise how good she is at her job.
WB – Patient
I just wanted to say Thank You to Dr Carter. I spoke to her yesterday about my daughter and she got us in straight away. I was anxious about the appointment but she was so lovely and welcoming, she was brilliant with my young child and really put her at ease. I wanted her to know it was appreciated.
RP – Patient
Past Thank You’s
Mrs Reavill
I wanted to say thank you for the work experience which you helped organise with Dr Tadpatrikar, I got an offer to study medicine starting in September!
I was just writing to say a massive thank you for helping organise the experience and for doing all the behind doors stuff that made it possible, with GDPR and other important things. It’s been a massive help in my medical application as I spoke about the things I learnt in every single way I had.
Just wanted to express a final message of gratitude before I start my journey as you played a big role.
HE – Medical Student
Dear Mrs Reavill & The Roundwood Surgery Team
Thank you again for a wonderful GP placement at the start of the year. I wanted to thank you all for the teaching and support that you gave me in the run up to exams.
I’m delighted to tell you that I’ve passed and I will be graduating in July, all of the teaching I received and the time that everyone gave to me truly helped me to pass and I’m so grateful to you all.
Thank you again and I really hope that future students get as much out of the placement as I certainly did.
Anon – Medical Student
Patient came to Reception after his appointment with Dr Cappin this afternoon. He wanted to let us know how fantastic he has been over the years he has been treating him. He couldn’t say enough thanks and praise for him. Patient has said even the physiotherapist has commented on how well organised the patient’s care has been at the surgery.
Patient is very impressed with Dr Cappin and kept saying how fantastic he has been.
WY – Patient
Receptionist would like to share some very pleasant comments from patients relating to our new telephone system and the call back facility. It is so much easier now that you have the option for a call back.
Various Patients
Patient telephoned on Thursday to compliment her appointment with Michelle (Lead HCA), Michelle was very good with her and made her feel at ease throughout her appointment.
PC – Patient
Dear Practice Manager
I had an appointment at Forest Town Surgery yesterday. I just wanted to say how professional and courteous Elizabeth (Receptionist) was.
GJ – Patient